After having a cardiovascular event, I’ve attended annual follow-up visits with a well-known cardiologist at one of the premier medical facilities in the country. While I am very grateful for this access, these visits are the exact opposite of what this film portrays. The facility uses the latest technology to mass process their patient load, and in doing so, any sense of a ‘patient-centered’ approach is completely obliterated. At the onset of an appointment, you are handed a restaurant style beeper to alert you of your turn with the doctor and subsequently shuffled through various processing cubicles towards completing an appointment. It has a distinctive assembly line feel to it. No one there knows me by name, but rather only by my social security number. In this cookie-cutter approach, it makes me question how much flexibility there is to tailor treatment to fit my individual needs and whether the doctors are compensated according to the volume of patients they attend rather than outcomes.