I’m a registered nurse who has been out of the hospital for more than 10 years now, working in patient education and behavioral interventions. When my sister was diagnosed with breast cancer last November, I became her primary support person. She is receiving care at a large center, focused specifically on cancer. While we trust that her treatment is state-of-the-art and her physicians top notch, I am surprised and disappointed by the lack of patient-centric care she experiences. Asked to repeat her information multiple times in the same center, the lack of eye contact and compassion from many of the staff, and the focus on screens instead of patients all make her feel alienated and like a number. And they make me feel mortified for my profession and frankly, glad to be out of it, as much as I miss direct patient care. It has changed so much in the last decade. I am heartened by initiatives like this film – they give me hope, along with the multitude of writings I see from others in the medical profession, raising the alarm and speaking out that this is not why we went into medicine. I applaud your efforts and hope to become a part of the solution as well. Thank you.